Getting the message out early when something is effecting your customers, helps everyone out.
You can prove in real time that you’re on it!
When customers know someone is on the case, it will remedy their natural reaction to reach out for help.
Say nothing and you create a flurry of emails, tweets, phone calls, or taps on the shoulder, all of which hinder the process.
Challenge how you deal with this sort of thing as it happens, while working on how to get your notice out first.